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SMS Dials Up Business Solutions For A Telephone Answering Service

March 23, 2010 by TextMagicPR

Like many business owners these days, Mr. Alan Hopgood, the Southend-On-Sea franchisee of the Kendlebell Personal Telephone Answering Service, is constantly seeking new ways to streamline day-to-day operations in order to save time and money. With over 200 clients using his Kendlebell answering service, Mr. Hopgood needed a way to simplify and secure the process by which clients were notified about their incoming calls and messages.

"The majority of our customers like to receive both an email and a text message to ensure that they aren't missing any crucial communication coming through the Kendlebell answering service," states Mr. Hopgood. "We needed a belt and braces approach that would allow us to send SMS texts and emails simultaneously."

Mr. Hopgood discovered TextMagic while researching his options on the Internet.

"Prior to using TextMagic's Email to SMS service, we had to manually send an email and then re-send the same message by SMS text using 2SMS or BlueSMS. TextMagic has simplified this greatly as we can now relay both types of messages with just one click from our screens. We simply added clients' TextMagic to their list of email addresses."

What surprised you about utilizing SMS messaging as a business tool?

"How easy it was to integrate into our business process. TextMagic also allows clients to reply to our text messages which was not possible using conventional web-based text messaging systems. We have been using the TextMagic service for over 18 months now and we are very pleased with its advantages."

Kendlebell (Southend) Ltd. has been the leader in the telephone answering services field for over 12 years, delivering a level of highly personal service to each and every customer. With over 20 locations, Kendlebell is the single largest provider of Personal Telephone Answering Services in the UK and Ireland. For more information on the Southend-On-Sea location, please visit http://www.take-your-message.co.uk.